Customer Service

  • Telephone and email support, order processing and tracking
  • Sales and marketing support
  • Order processing and tracking
  • New customer setup
  • Customer and item pricing maintenance
  • Sample distribution and management
  • Sell through reporting
  • Inventory availability management
  • Shipping and delivery confirmation
  • Freight carrier selection and communication
  • Bill of lading creation
  • Warehouse/distribution liason
  • Consigned inventory tracking
  • Customer promotion and rebate setup
  • EDI management
  • RMA approval and processing
  • Back order & open order management and review